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Returns Policy
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period or to return faulty or damaged goods please contact us for a returns form. Please package the relevant item(s) securely and send it to us with the completed returns form (in the case of a cancelled purchase - so that we receive it within seven working days of the day after the date that the item was delivered to you.)
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the goods at your own risk. If you cancel your contract but we have already processed the goods for delivery you should not unpack the goods when they arrive and should send the goods back to us at our contact address at your own cost and risk as soon as possible. Postage for returns will only be refunded where goods are faulty.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
We reserve the right to cancel the contract between us if:
(a) we have insufficient stock to deliver the goods you have ordered;
(b) we do not deliver to your area; or
(c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at www.hmso.gov.uk/si/si2000/20002334.htm
On-line sales and other web functions are handled on behalf of the institue of communication ethics by arima publishing.
arima publishing contact details:
arima publishing
ASK House
Northgate Avenue
Bury St Edmunds
Suffolk
IP33 6BB
Tel: 01284 700321
Fax: 01284 717889
Email: info@arimapublishing.co.uk
Deliveries
The method of delivery may vary according to the items in the order and the destination.
Method and delivery schedule for your order will be supplied in our dispatch notification email sent to the email address you provided when placing your order.
We will endeavour to meet any delivery schedule stated. We will not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Privacy policy
the institute of communication ethics endeavour to ensure that all personal information provided is handled in accordance to the 1998 UK Data Protection Act and use technology that protects your information from unauthorised use or access. We will not sell, distribute or disclose any information we hold on you to any third parties unless you have provided your consent or are required or permitted to do so by the law.
Website
This web site is owned and operated by arima publishing (a division of 5th Enigma limited), Registered in England, Registration no:4000502, Registered Office: Haines Watts, Bridge House, 16 Bridge Street,Thetford, Norfolk, IP24 3AA
arima publishing reserve the right to change at any time the details of products on the site, including prices. the institute of communication ethics / arima publishing own or hold under licience all rights, including copyright, in this website.
Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commerical use is prohibited without the prior permission of the institute of communication ethics / arima publishing. You may not modify, adapt, alter, distribute or create derivative works of the site, in whole or in part.
This website, its content and any contracts arising out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales.
Cookies
The on-line shopping function of the site uses cookies to speed up the ordering process. These are small text files which are sent to your computer and enable our website to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk or disseminating viruses. You can set up your computer so that it rejects cookies, but in doing so you will be unable to use the shopping facility on the site.
Limitation of Liability
the institute of communication ethics / arima publishing do not accept liability for any loss or damage of any kind that may arise directly or indirectly as a consequence of using this site, including use of the information provided within this site, to the extent that it is lawful to exclude such liability and except for death and personal injuries resulting from our negligence.
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